How can we help?

Open Grainwork, take a photo or record a video of the problem, and describe what you noticed. Include the area around it so the repair has some context. Grainwork describes the repair and gives a rough cost range.

Repair estimates in the homeowner app are free. Contractors have their own pilot, described below.

No. You can use the homeowner app without signing in. Signing in with Apple or Google saves your estimates across devices and keeps your home’s history together.

Agent and contractor tools need an invitation from Grainwork or your team.

Your first design concept is free after you sign in with Apple or Google. After that, each concept is $2.99 in the US, bought in the iPhone app. Android purchases are coming.

A concept is a design idea for your room, not a construction drawing.

If a contractor gave you a written quote, Grainwork compares it with Grainwork’s estimate for the same repair. It shows where the numbers or the work differ and gives you focused questions to ask.

That is the only comparison it makes. It does not judge prices in your area. We never sell your name and we never pass you to contractors.

Comparing the quote total with your estimate is free on iPhone and Android. The full line-by-line breakdown, the conversation guide and the report use Bid Check credits. In the US, one report is $9.99 and three are $19.99.

Right now you buy credits in the iPhone app, through the Apple App Store. Android purchases are coming. The store handles the payment, and your card details are never shared with us.

Bid Check credits are not restored with a Restore Purchases button. They are saved to your Grainwork account. If you reinstall Grainwork or switch phones, sign in to the same Grainwork account you used when you bought them. Your unused credits appear once the app finishes loading your account.

Using the same App Store account does not, by itself, move credits between different Grainwork accounts.

If a completed purchase is missing, do not buy it again just to recover it. Email support@grainwork.app with:

• the email you sign in to Grainwork with,
• about when you bought the credits, and
• the store’s transaction or order number, if you have it.

They are used to make your estimate and may help Grainwork make its estimates more accurate over time.

If you delete your account, we permanently remove your uploaded photos and videos, the still frames taken from them, your saved results, and the analysis and review notes tied to your account. Full details, including how long backups are kept, are in our Privacy Policy.

In the app, go to Settings → Delete account. If you never signed in, the app shows Delete my data instead.

That removes your account, saved estimates and Bid Checks, profile details, saved documents, unused Grainwork credits, uploaded photos and videos, and the analysis and review notes tied to your account.

No longer have the app? Use our account and data deletion page to send a request. We normally complete verified email requests within 30 days.

Check the message shown in the app. If it needs more detail, try a well-lit photo or a steady video that shows the problem and the area around it. If it reports a connection or service problem, try again later. Email us if it keeps happening.

Grainwork estimates what it can see, so hidden damage or missing details can change the cost. Add your ZIP code and describe what you noticed as you film. Ask a contractor to confirm the work and the price on site.

Check your internet connection and the purchase history for the Apple App Store account you used. If the store shows a completed purchase but the credits do not appear in the same Grainwork account, do not buy again. Email us with the details listed under Purchases.

If you paid for a Renovations Lite concept and do not see it, do not buy it again. Email us with the same details.

Open the link on your phone. On the invitation page, tap Open the invitation in Grainwork.

If nothing happens, you may not have the app yet. Install Grainwork, then go back to your agent’s message and tap the link again. Installing alone does not open your invitation.

If the link opened inside a messaging app, choose Open in Safari or Open in Chrome, then tap the button again.

On a computer? Find your agent’s text or email on your phone and tap the link there.

If Grainwork says the link expired or was already used, ask your agent for a new one. Keep the link private. It was made for you.

Use the link your team or Grainwork sent you, and sign in with the account it was sent to. Started at the founding price? We set up your workspace the same day and email you that invitation. An invitation for one person or team does not give access to another.

If the link has expired, the account is wrong, or your team is still being set up, contact the person who invited you or email Grainwork support. Include your account email, your team’s name and the message you see.

Do not forward private invitation links, passwords or client records. Credits bought in the homeowner app do not give access to Grainwork Professionals.

Agents and teams can start today at the founding price: $99 per agent per month, or $299 per month for a team of up to 10 agents. It’s billed monthly and you can cancel anytime. The first 10 accounts keep that price for 12 months.

Drop in an inspection report and Grainwork lists every finding with its page, the inspector’s rating and, where it can price one, a planning cost range. You pick what matters, add your note and send your client a clean page.

See the founding price

Questions first? Email support@grainwork.app.

Start with a free guided setup. Tell us the job you want to price and where it is. We confirm it fits and set up your account and project. Then sign in with the Google account we agreed on.

Email us about a job

Estimating is free during the pilot, while Grainwork opens payments. Once payments open, each home repair or remodel project is $39, with three priced estimates or change orders. There is no subscription, and nothing renews or charges on its own.

We confirm what is included before you pay. If you already paid under different terms, those terms still apply.

Check that you used the Google account we agreed on during setup. If your access or project is still missing, email support with that account email and the project name, if you have one. We will check the setup.

Creating another account or paying again will not restore access.

Go back to the same job and tap Check again if you see it. Coming back from the checkout page does not, by itself, confirm the payment.

If it is still not resolved, email support with your Grainwork account email, the project name, about when you paid, and your Stripe receipt, if you have it. Do not pay again to recover a payment, and do not send card details or passwords.

Your saved estimates, evidence and work record stay available after the paid estimates are used. Email support and we will agree on the next step.

If Grainwork fails to deliver an estimate or a priced change, it does not count as one of your three. If you cancel before the analysis starts, it does not count either. If you cancel after it starts, it counts. An estimate that does not count is added back to your three. That is not a money refund.

Repeated failures may need a review by support before you try again. If a job needs more work than the pilot covers, we review it with you before you pay anything more.

For a refund, include your account email, the project name and your receipt, if you have it. A full refund ends further estimating under that purchase and keeps the work you already have. Contractor web purchases are separate from Bid Check credits in the homeowner app.